Delivery and pickup
Options, timing and costs.
Last updated
Demonstration policy. Delivery options and prices are sample settings; no parcels are sent from the demo.
Options
| Option | Cost | Timing |
|---|---|---|
| Campus pickup | Free | Ready the next working day |
| Sylhet city delivery | ৳60 | 1–2 working days |
| Nationwide courier | ৳130 + ৳20/kg | 2–5 working days |
Nationwide courier is free on orders over ৳3,000.
Pickup
Collect from the campus pickup point, Sun–Thu 10:00–18:00. Bring your order number and a photo ID. Orders are held for 5 days, then returned to stock and refunded.
Restrictions
Lithium battery packs ship domestically only and travel at storage charge, as courier rules require.
Tracking
Tracking numbers appear on your order page and in the shipping notification as soon as the parcel is handed to the courier.
If something goes wrong
Tell us within 48 hours of a delivery marked complete that you did not receive, and we will open a trace with the courier. Damaged parcels: photograph the packaging before unpacking further — it is what the courier claim needs.